Frequently Asked Questions
Everything you need to know about your Kravitz shopping experience
What is the standard delivery time for electronic devices?
We offer fast nationwide shipping. Standard delivery typically takes 3-5 business days, while express shipping options are available for selected major cities.
What is the return policy for opened electronics?
Electronics can be returned within 14 days of purchase provided they are in their original packaging, unused, and with the original seal intact. Please note that software and activated devices may be non-returnable.
Do my products come with a manufacturer warranty?
Yes, all electronics sold at Kravitz come with a full manufacturer's warranty. The duration and terms vary by brand, but we provide official documentation with every purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment methods and Kravitz gift cards both online and in-store.
Can I pick up my online order from a Kravitz branch?
Absolutely. You can choose the 'Click & Collect' option at checkout to pick up your order for free at any of our branches across the country, subject to stock availability.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our courier's tracking portal.